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The Qualité Tourisme™ state-guaranteed brand

Presentation

The official Qualité Tourisme™ brand is designed to guarantee that you always enjoy the very best of French hospitality and tourist services.

Qualité Tourisme™ is the only official trademark awarded to tourism professionals for their hospitality and service quality.

It is accredited to service providers who meet strict customer satisfaction quality standards. Services are regularly checked by independent mystery inspectors to make sure that the establishments are still providing satisfaction guaranteed. Qualité Tourisme™ gives you a hallmark you can trust in to choose tourist establishments with quality services.

The Qualité Tourisme™ brand covers the entire tourism chain as your guarantee of quality throughout your holiday: accommodation, catering services, tourist attractions, sports and leisure activities, tourist information centres, etc. So you can plan your holiday safe in the knowledge of quality you can depend on.

Everyone from leading destinations to places off the beaten track and from major international groups to small independent establishments has joined forces with Qualité Tourisme™ to celebrate French tourism quality in action. Nearly 5,500 establishments are displaying the Qualité Tourisme™ trademark.

Discover "The Qualité Tourisme™ satisfaction" :

Qualité Tourisme™ establishments are regularly checked by independent mystery inspectors to make sure that the establishments are still providing satisfaction guaranteed.

 

Qualité Tourisme satisfactionview statistics

Professional accreditation

Establishments applying for the Qualité Tourisme™ trademark must meet official quality standards.

Example for a hotel:

  • 1, 2, 3, 4 or 5 star rating :

  • An effective quality approach in operation that puts the customer first (systematic handling of complaints, customer satisfaction survey, etc.) and constantly improves service quality by guaranteeing:

       - A warm welcome

       - Helpful staff

       - Foreign languages spoken

       - Personal service

       - Clear, accurate information

       - Cleanliness and comfort

       - Destination information

       - That your opinion counts

  • Inspection by an external, independent firm in the form of a mystery guest at least once every three years

 

Crédits-photos : © Atout France/Martine Prunevieille

 

Tourism professionals are committed : 

  • A warm welcome
  • Attentive staff
  • Foreign languages spoken
  • Customized services
  • Accurate and practical tourist information
  • Guaranteed cleanliness and comfort
  • Exploring a new destination
  • Your reviews taken into account

 

Qualité Tourisme™ : nearly 5,500 establishments are displaying the Qualité Tourisme™ trademark to give you service excellence.

Booklet

 

[Click on the photo to read the testimonial]

 

Qualité Tourisme™ partners

 

Les partenaires du PQT

 

Useful links

 

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