Accueil du portailQUALITE-TOURISMEFAQsProcessing a customer satisfaction survey › Processing a customer satisfaction survey
Listen to page
 

Processing a customer satisfaction survey

Introduction

Part of listening to and learning from customers involves giving them a customer satisfaction survey to complete. The goal of the survey is to improve the services provided by every professional displaying the Qualité TourismeTM label.

 

Collecting and processing surveys

The satisfaction survey can be accessed:

 

These surveys are not made public on the Qualité TourismeTM website.

Customers who complete surveys must provide an e-mail address that will be visible:

  • To the establishment in question, which will allow it to respond
  • In the case of a poor review, to the Qualité TourismeTM Partner that helped the establishment obtain the label 

 

Since May 2016, scorecards allow both professionals and partners to view and analyse survey responses. Both the surveys and the respondents' e-mails are kept for a 12-month period starting from the date the survey was submitted.

 

 

 

Handling private data

Under the provisions of the Data Protection Act of 6 January 1978, you have the right to access, correct, amend and delete data that concerns you. You may exercise this right in several ways: